Kingairloch Covid-19 Statement January 2021

Tiers, Levels and Current Travel advice
The current restrictions in England/Wales/Ireland and Scotland mean that, at present,
people are not permitted to travel to Kingairloch for the purpose of a holiday.  The next
review in Scotland, Wales and Ireland is due at the end of January, whereas in England, the next review date is the 15th February.

January/February and March 2021 Bookings
For anyone booked with us during these months we are not requesting balance payments
until two weeks prior to your stay.  At this point (or before if we know the position
earlier), if it is clear you will be unable to travel due to government restrictions, we will
offer you a transfer of dates or full refund.

We are contacting all guests as new rules/dates are announced to keep them up to date
with what is happening.  Please get in touch with us and we will assist you, email is best.

When is my balance due?
We are currently not requesting balance payments on their usual due date (four weeks
before travel).  Instead, we will request your balance payment two weeks before your
arrival date (for any bookings between now and the end of March 2021).   You will receive
an email from us at this point with a link for making payment online via our secure facility.

New Bookings for 2021 and 2022
For bookings in 2021 and 2022, a deposit of 50% of the rental fee is requested to secure the
booking with the remaining balance due 28 days prior to your stay.  Please note that in our
larger properties, only two households are able to stay together and up to six people
(children under 12 are exempt).

Cancellation Policy
In addition to our terms and conditions, we have new rules in place owing to the
government policies around travel in the UK at present.  If you are unable to travel to
Kingairloch due to a local government lockdown (in your area, or in we are in a restricted
state), we would offer you a transfer of dates in the first instance and, if that wasn’t
agreeable, we will refund you in full.

Cleaning Protocols
Our cleaning for each property will be maintained to a high standard in line with the ASSC
protocols, sanitized and disinfected. After a thorough clean of the property, fogging with an
electro-static hydrogen chloride and silver mist will take place to eliminate the virus to the
very best of our ability.  Entry to the cottage is not allowed for 30 mins after fogging, and
tape will be placed across the door with the time the fogging took place.
In the cottages we will be removing soft furnishings such as cushions and rugs, and all
jigsaws and games will be taken away. We will also be removing all non-essential booklets
and pamphlets, so please research places to visit before getting to Kingairloch. The beds will
be made up with linen and towels washed at the commercial laundry in Fort William who
use disinfectants in their wash cycles. Pillows will have protectors on them as will the duvets and mattresses. Every changeover the protectors will also be changed. Should you wish to
bring your own linen, please let us know and we will leave the beds unmade.

Travelling to Kingairloch and during your holiday with us
Do not travel to Kingairloch if you or members in your booking have symptoms of Covid-19
(high temperature, continuous cough, loss of taste or smell). Should you or a family member
develop symptoms during your stay, please inform us immediately by telephone. If you feel
safe to drive. please make your way home leaving the property open with the keys inside.  If
you do not feel well enough to travel we may be able to provide quarantine accommodation
(depending on number of people in the booking) which WILL NOT be the holiday cottage
you are staying in and will incur an additional charge of £100/night. In an emergency only
call 911/999.

A Final Note
We hope this statement conveys the great deal of thought we have put into keeping you
and our members of staff safe, during a holiday at Kingairloch.  By all working together we
will be able to keep the cogs working and allow the estate to become a haven once again.
Please visit : https://www.gov.scot/coronavirus-covid-19/ for up-to-date information.
These polices are subject to change, without notice.
We are very much looking forward to welcoming our returning and new visitors back to
Kingairloch.